Privacy Policy

Last updated: August 26, 2026

This Privacy Policy describes how Velmont ("Velmont", "we", "us", or "our") collects, uses, stores, and shares your personal information when you visit, use our services, make a purchase from our online store, or otherwise communicate with us.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following types of personal information:

Contact Information

This may include:

Name
Email address
Telephone number
Billing address
Shipping address

Order and Transaction Information

When you make or attempt to make a purchase, we may collect information including:

Products purchased
Order history
Billing and shipping information
Transaction details
Payment status
Returns and refund information

Payment information is processed through our authorized payment providers. We do not directly store complete credit or debit card information.

Account Information

If customer accounts are available, we may collect information associated with your account, including login details, order history, and preferences.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

IP address
Device type
Browser type
Operating system
Pages viewed
Referring website
Date and time of visits
Interaction with our website
Cookie and similar technology information

Communications

If you contact us, we may collect the information you provide in your message, including your name, email address, order number, and any other information necessary to respond to your request.

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders.
Process payments.
Arrange shipping and delivery.
Provide order confirmations and tracking information.
Manage returns, exchanges, and refunds.
Provide customer support.
Detect and prevent fraud or unauthorized transactions.
Maintain and improve our website and services.
Analyze the performance and use of our store.
Comply with applicable legal and regulatory obligations.
Protect our rights, customers, and business.
Send marketing or promotional communications where permitted by law and where required, with your consent.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

3. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to offer and sell our products and services.

As part of providing these services, Shopify may process personal information relating to visitors and customers of our store.

Shopify may process information in countries other than the country in which you live, subject to applicable data protection requirements and safeguards.

4. How We Share Personal Information

We may share personal information with service providers where necessary to operate our business.

These may include:

Shopify and e-commerce technology providers.
Payment processors.
Shipping and logistics providers.
Customer service providers.
Analytics providers.
Marketing and advertising providers.
Fraud prevention and security providers.
Professional advisers where necessary.

We may also disclose information when required to comply with applicable law, regulation, legal process, or governmental request.

We do not disclose personal information unnecessarily and seek to limit access to information required for each provider to perform its services.

5. Payments

Payments made through our store are processed by authorized third-party payment providers.

These providers may collect and process payment information according to their own privacy policies and security requirements.

Velmont does not directly store your complete payment card information.

6. Shipping and Order Fulfillment

To deliver your order, we may provide necessary information to shipping carriers, fulfillment partners, and logistics providers.

This information may include your:

Name
Shipping address
Telephone number
Email address
Order information

This information is shared only as necessary to process and deliver your order or resolve delivery-related issues.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand how visitors use the website, improve performance, prevent fraud, and, where applicable, provide advertising.

Certain cookies are necessary for the website to function properly.

Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

You may be able to manage your cookie preferences through the cookie banner available on our website or through your browser settings.

8. Marketing and Advertising

Where permitted by law, we may use certain information to provide relevant marketing communications or measure the effectiveness of advertising campaigns.

Where consent is required, we will only use your information for these purposes after obtaining your consent.

You can unsubscribe from email marketing at any time.

Depending on your location, you may also have the right to opt out of certain uses or sharing of your personal information for targeted advertising.

9. Legal Bases for Processing – EEA, UK and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal information only when we have an appropriate legal basis.

Depending on the circumstances, these legal bases may include:

Performance of a Contract

We process information when necessary to process your order, receive payment, deliver products, manage returns, and provide customer service related to your purchase.

Legitimate Interests

We may process information when necessary for our legitimate business interests, such as preventing fraud, securing our website, improving our services, and operating our business, provided those interests are not overridden by your fundamental rights and freedoms.

Consent

Where required, we may rely on your consent for activities such as certain marketing communications, advertising, analytics, or non-essential cookies.

You may withdraw your consent at any time.

Legal Obligations

We may process personal information when required to comply with legal, tax, accounting, regulatory, or other applicable obligations.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information.
Request restriction of certain processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request a portable copy of certain information.
Opt out of certain marketing communications.
Lodge a complaint with the relevant data protection authority.

These rights may be subject to limitations or exceptions under applicable law.

To exercise a privacy right, please contact us at:

velmont31@outlook.com

We may need to verify your identity before completing certain requests.

11. International Data Transfers

Because we operate an international online store and use service providers that may operate in different countries, your personal information may be transferred, stored, or processed outside of your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

The duration of our relationship with you.
Order and transaction records.
Tax and accounting requirements.
Fraud prevention.
Legal and regulatory obligations.
The establishment or defense of legal claims.

When personal information is no longer required, it may be deleted, anonymized, or otherwise securely disposed of in accordance with applicable requirements.

13. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

14. Children's Privacy

Our products and services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review and, where appropriate, delete the information.