Terms of Service

Last updated: August 26, 2026

Welcome to Velmont.

These Terms of Service ("Terms") govern your use of our website, online store, and services, including any purchase you make through Velmont.

By accessing our website or placing an order, you agree to these Terms.

Please read them carefully before using our services.

1. About Velmont

Velmont is an online retail store offering clothing, fashion products, accessories, and related products.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

For customer support, please contact:

Email: velmont31@outlook.com

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the legal age required to enter into contracts in your jurisdiction, you may only use our services with the involvement of a parent or legal guardian.

3. Products

We make reasonable efforts to display and describe our products as accurately as possible.

However, colors and appearance may vary slightly depending on:

Your device.
Screen settings.
Lighting.
Photography.
Manufacturing variations.

Measurements and sizing information are provided as guidance and minor variations may occur.

We reserve the right to modify product descriptions, prices, availability, or specifications where necessary.

4. Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that the product will remain available until your order has been successfully completed.

If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a replacement, store credit where accepted by you, or a refund.

5. Prices

Prices are displayed in the currency shown on our website or at checkout.

Prices may change without prior notice.

Any applicable shipping charges, taxes, duties, or other fees will be displayed or communicated where required.

We reserve the right to correct pricing errors.

If a significant pricing error affects an order that has already been placed, we may contact you before processing the order.

6. Orders

When you place an order, you agree that all information you provide is accurate, complete, and current.

After placing your order, you may receive an order confirmation by email.

An order confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

Suspected fraud.
Payment issues.
Product unavailability.
Incorrect pricing.
Incorrect product information.
Suspected misuse of our website.
Orders placed in violation of these Terms.

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued.

7. Payments

Payments are processed securely through the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Velmont does not directly store complete credit or debit card information.

Payment processing may be provided by Shopify Payments or other authorized payment providers.

8. Shipping and Delivery

Estimated delivery times and available shipping methods may vary depending on the destination.

Our typical estimated delivery time is approximately 10 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs procedures, public holidays, weather, peak shopping periods, or circumstances outside of our reasonable control.

For additional information, please review our Shipping Policy.

9. Customs and Import Charges

International orders may be subject to import duties, customs fees, VAT, or other charges imposed by the destination country.

Where these amounts are not collected during checkout, they may be payable by the customer upon import or delivery.

Any mandatory disclosures or obligations required under applicable consumer law will continue to apply.

10. Returns and Refunds

Eligible products may be returned in accordance with our Returns & Refunds Policy.

Our standard voluntary return period is 14 days from the date you receive your order.

Returned products must generally be unworn, unused, and in their original condition, with original tags attached.

Nothing in our voluntary return policy limits any mandatory rights you may have under applicable consumer protection law.

Please review our full Returns & Refunds Policy before requesting a return.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

velmont31@outlook.com

We will make reasonable efforts to assist you.

However, once an order has entered processing or has been dispatched, we may be unable to modify or cancel it.

This does not affect any cancellation, withdrawal, or other rights available to you under applicable law.

12. Promotions and Discount Codes

From time to time, Velmont may offer:

Promotional prices.
Discount codes.
Free shipping promotions.
Limited-time offers.
Other promotional benefits.

Promotions may be subject to additional terms, expiration dates, product exclusions, geographic restrictions, or minimum purchase requirements.

Unless otherwise stated, discount codes cannot be combined.

We reserve the right to cancel or modify promotions where reasonably necessary, subject to applicable law.

13. Accuracy of Information

We attempt to ensure that the information available on our website is accurate.

However, occasional typographical errors, inaccuracies, or omissions may occur relating to:

Product descriptions.
Pricing.
Promotions.
Availability.
Shipping.
Product specifications.

Where permitted by law, we reserve the right to correct errors and update information.

14. Intellectual Property

All content available through Velmont, including where owned by us:

Brand names.
Logos.
Text.
Graphics.
Product descriptions.
Website design.
Photographs.
Videos.
Illustrations.
Other creative materials.

is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our protected content without prior authorization.

15. Acceptable Use

You must not use our website or services:

For unlawful purposes.
To commit fraud.
To transmit malicious code.
To interfere with the security or operation of our website.
To violate intellectual property rights.
To collect information about other users unlawfully.
To submit false or misleading information.
To attempt unauthorized access to our systems or services.

We may restrict access to our services when reasonably necessary to protect our customers, business, or systems.

16. Third-Party Services

Our website may use or contain links to third-party services, including payment processors, shipping companies, analytics providers, social media platforms, and other service providers.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent practices of third parties, except where applicable law provides otherwise.

17. Reviews and User Content

If you submit reviews, photographs, comments, feedback, or other content to us, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, fraudulent, abusive, defamatory, infringing, or misleading.

Where permitted by law, we may remove inappropriate or unlawful content.

18. Disclaimer

We make reasonable efforts to provide an accurate, secure, and reliable shopping experience.

However, we cannot guarantee that our website will always operate without interruption, errors, or temporary technical issues.

Nothing in these Terms excludes warranties, guarantees, or other rights that cannot legally be excluded under applicable consumer protection law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Velmont will not be responsible for indirect or consequential losses resulting solely from circumstances outside of our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by law.

In particular, these Terms do not limit mandatory consumer rights or liability that cannot legally be excluded.

20. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review that policy to understand how we collect, use, and protect personal information.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business operations, or legal requirements.

The updated version will be published on this page and the "Last updated" date will be revised.

Changes will apply in accordance with applicable law.

22. Consumer Rights

Nothing contained in these Terms is intended to waive, exclude, restrict, or replace any mandatory consumer rights available under the laws applicable to your purchase.

Where local consumer protection laws provide rights that conflict with these Terms, the mandatory provisions of those laws will apply.

23. Governing Law

These Terms are governed by the laws applicable to the business operating Velmont, subject always to any mandatory consumer protection rights that apply in the customer's country or region.

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived under applicable law.