Returns And Refunds Policy

Returns & Refunds Policy

At Belmont, we want you to feel confident with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order.

14-Day Return Period

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unworn and unused.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging where applicable.
Show no signs of wear, washing, damage, stains, perfume, makeup, or alterations.

You may also be asked to provide your order number or proof of purchase.

How to Request a Return

Before sending any item back, please contact us at:

velmont31@outlook.com

Please include your order number and the reason for your return.

Our customer care team will provide you with the necessary return instructions.

Items returned without first contacting us may not be accepted.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the cost of returning their order.

Original shipping charges are generally non-refundable, except where required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or different from what you ordered, contact us at velmont31@outlook.com as soon as possible.

Please include your order number and, when possible, clear photographs showing the issue.

Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement or refund.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that after a refund is processed, your bank, credit card provider, or payment provider may require additional time to reflect the funds in your account.

Exchanges

If you would like a different size, color, or item, please contact us at velmont31@outlook.com.

Availability cannot be guaranteed.

Depending on the circumstances, we may ask you to return the original item and place a new order for the replacement product.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened, worn, or used.

Items marked as final sale may also be excluded from voluntary returns where permitted by applicable law.

Any applicable exclusions will be clearly indicated on the product page or during checkout.

Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible at velmont31@outlook.com.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has already been shipped.

Consumer Rights

This Returns & Refunds Policy is intended to provide additional information about our return process.

Nothing in this policy limits, excludes, or replaces any mandatory rights or remedies available to consumers under the laws applicable in their country or region.

Where applicable consumer law provides rights that are more favorable than the terms described above, those statutory rights will apply.